| Thank you for Shopping PuckShop.com. We appreciate your business as we grow and expand our product line. This page contains some important information about our current operations. Our address and phone number has been temporarily removed due to the unauthorized use of the information. Please email us for a prompt response to all issues. Puckshop.com Service SHIPPING: Shipping within the United States, except Hawaii and Alaska, is automatically calculated by our system. In many cases, you will be charged less than the shipping quoted. All shipments to Hawaii, Alaska and Canada will be confirmed before shipping. Estimates given during the checkout process for shipments to Hawaii, Alaska and Canada are service fees only. Actual Shipping will be charged at time of billing after confirmation by you. If you have any questions about this current policy, please contact Puckshop Service. INTERNATIONAL SHIPPING: All International Shipping will be calculated upon receipt of the order and confirmed with the buyer prior to shipment. RETURNS: When necessary, we will accept pre-authorized returns within 14 days of your receipt of the order (per shipping confirmation). If you need to return an item, please send an email to Puckshop Service explaining the problem. For all returns, a 5% restocking fee will be charged and shipping will not be refunded unless agreed to in advance (Refund = Order Total - 5% - Shipping Fee). BILLING: We will NOT bill your credit card until your order is actually shipped. If you have any questions, please contact us at Puckshop Service for a prompt response. Puckshop.com reserves the right to cancel and order at any time with notification to the customer. CONTACT US: Please contact Puckshop Service by e-mail for a prompt response at. In order to keep our prices low, we do not offer phone support on our web site, but will respond promptly to all e-mail inquiries with phone contact when necessary. |
