Shipping & Returns

SHIPPING:
Shipping within the United States, except Hawaii and Alaska, is automatically calculated by our system. In many cases, you will be charged less than the shipping quoted. All shipments to Hawaii, Alaska and Canada will be confirmed before shipping. Estimates given during the checkout process for shipments to Hawaii, Alaska and Canada are service fees only. Actual Shipping will be charged at time of billing after confirmation by you. If you have any questions about this current policy, please contact Puckshop Service.

INTERNATIONAL SHIPPING:
All International Shipping will be calculated upon receipt of the order and confirmed with the buyer prior to shipment.

RETURNS:
When necessary, we will accept pre-authorized returns within 14 days of your receipt of the order (per shipping confirmation).

If you need to return an item, please proceed with the following steps:

STEP 1: Send an email to Puckshop Service explaining the problem.

STEP 2: Wait for a respone from Puckshop.com Service Department. Puckshop.com will usually respond within 24-48 hours with instructions, shipping information, address to return product and a return authorization number. NO RETURNS WILL BE ACCEPTED WITHOUT AN RA #.

STEP 3: Write RA# on box and ship back to Puckshop.com. As noted above, Puckshop.com will provide return address via e-mail.

For all returns, a 5% restocking fee will be charged and shipping will not be refunded unless agreed to in advance (Refund = Order Total - 5% - Shipping Fee).

If the return is due to a Puckshop.com error then there will not be a restocking charge.

ADDITIONAL INFORMATION:


SKATES: Sharpened Skates are note exchangeable or returnable.

STICK WARRANTY: Most major manufacturers provide warranty services directly.

EXCHANGES: Puckshop.com will work with you! Wrong size, no problem, follow return procedure and we will gladly send you the correct size. Shipping charges will be your responsibility. The good news is that there is no restocking charge with exchanges.